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Where can I find my shop credit?
Bowe2314
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02-23-202302:46 AM
Hi, I am new here and I’m trying to find out where I can see what my shop credit is. I got a refund and € 5,- for sharing my 25% link but I don’t know where to look.
Thanks a lot for answering!
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MetaQuestSupport
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02-23-202307:27 AM - last edited on 02-28-202309:57 AM by RoastPork
Heya @Bowe2314. We'll be more than happy to assist you with this. We'll also like to say welcome to the Meta family! To find your store credit, you can follow these steps:
- Open the Meta Quest app on your phone.
- Tap Menu.
- Tap Wallet to view your store credit balance.
Have fun in VR, and let us know if you need anymore assistance!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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Bowe2314
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02-25-202303:37 AM
Thanks, but I don’t see the wallet option.
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MetaQuestSupport
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02-25-202307:13 AM
Hey there, @Bowe2314! Thanks for getting back to us! Please click here for instructions on how to check your Meta Store credit balance. Keep in mind that before you use your store credit, you'll need to add a payment method to your account. We'll be standing by just in case further assistance is needed.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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MetaQuestSupport
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02-26-202308:41 AM
@Bowe2314, we hope that the information we provided was helpful in resolving your problem. If you continue to have problems, please let us know so that we can assist you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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Halucyneq
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02-27-202309:54 AM
I have the same problem. I added the payment method (credit card number) and there's no wallet in oculus app menu. PLS HELP
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MetaQuestSupport
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02-27-202310:19 AM
Thank you for informing us, @Halucyneq. We'd like to request a screenshot of what you're seeing so we can better understand what's causing this issue.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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Halucyneq
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02-27-202310:40 PM
It is the screenshoot from my phone. It is after I added the payment method.
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MetaQuestSupport
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02-28-202307:20 AM - last edited on 02-28-202309:58 AM by RoastPork
Hello @Bowe2314! We appreciate you getting back to us, and now that we have the necessary information, we can guide you in getting this further investigated. Here is a link to open a ticket so our experts can investigate this problem for you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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muddertv
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03-24-202309:20 PM
Wondering if there was a fix for this. I'm having the same problem, there is no wallet in my menu
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