Unauthorized credit card charge from Meta Store (2024)

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Unauthorized credit card charge from Meta Store

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Unauthorized credit card charge from Meta Store (1)

zarkosssss

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‎12-16-202301:33 AM

Hello.

My credit card was charged by "Meta Store Facebkprtl US" for $499.99 even though I didn't make any purchases and my card is not even linked to my account.

Can I get some help from the platform regarding that?

Solved!Go to Solution.

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  • Labels:
  • Meta Quest
  • Credit Card
  • Store
  • Unauthorized purchase

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Unauthorized credit card charge from Meta Store (2)

Unauthorized credit card charge from Meta Store (3)Choleni

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‎12-16-202303:28 AM

You should send a PM @MetaQuestSupport

To visit the profile page, click on their name, then click on "Send a message" button.

They are able to clarify that.

View solution in original post

See Also
Where can I find my shop credit?Where can I find my shop credit?How to check for your $15 store credit.

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19 REPLIES 19

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Unauthorized credit card charge from Meta Store (4)

Unauthorized credit card charge from Meta Store (5)Choleni

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‎12-16-202303:28 AM

You should send a PM @MetaQuestSupport

To visit the profile page, click on their name, then click on "Send a message" button.

They are able to clarify that.

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Unauthorized credit card charge from Meta Store (6)

zarkosssss

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In response to Choleni

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‎12-16-202303:33 AM

Yeah, I have already did. And right afterwards I decided to create a topic too. I have seen some people had the same proble

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Unauthorized credit card charge from Meta Store (7)

Unauthorized credit card charge from Meta Store (8)Choleni

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‎12-16-202303:38 AM

Oh, okay ....you didn't mentioned that you already contacted Meta in your first post.🙂

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Unauthorized credit card charge from Meta Store (9)

zarkosssss

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‎12-16-202303:46 AM

Yeah, I should have mentioned it. It's just that I wanted to contact them through multiple channels

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Abdoox97

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‎12-25-202302:16 PM

Hello zarkossss same problem with me. BTW im from Morocco

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Unauthorized credit card charge from Meta Store (11)

Unauthorized credit card charge from Meta Store (12)MetaQuestSupport

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‎12-25-202304:55 PM

Hey there @Abdoox97! We wanted to let you know that we have responded to your PM and will be awaiting your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Unauthorized credit card charge from Meta Store (13)

Abdoox97

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‎12-27-202301:39 PM

Yes i received it

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Unauthorized credit card charge from Meta Store (14)

Unauthorized credit card charge from Meta Store (15)MetaQuestSupport

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‎12-27-202304:55 PM

We appreciate the response and keeping updated!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Unauthorized credit card charge from Meta Store (16)

Abdoox97

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‎12-28-202308:39 AM

I answered you

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Unauthorized credit card charge from Meta Store (17)

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Unauthorized credit card charge from Meta Store (2024)

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